We are excited to welcome you back

We hope that you are safe and that you and your bubble have navigated your way successfully through the past 4 weeks of Lockdown.

We’re pleased to let you know that under the Government’s announcement that New Zealand is moving to Covid-19 Alert Level 3, Pacific Motor Group are able to reopen this Tuesday 28th April 2020 at 9.00am and we can provide contactless service, parts, vehicle sales and financing.

As you would hope, we’re taking the responsibility of welcoming back our staff and customers extremely seriously and that’s why we’re taking a number of measures to keep our local communities safe.
As you can no doubt appreciate, the list of safety measures is long and detailed, but we’ve tried to summarise a few of the key points for you below;

Booking your vehicle in for Service

• We know that some members of our community may feel nervous leaving their homes at this time, so we’ve made home pick-up and drop-off servicing available. Please note that priority will be given to customers over 60 years of age or who are immune compromised and by arrangement only.
• If you have booked in your service and start to feel unwell, please contact us prior to your service and we can reschedule it for a later date.
• Unfortunately we cannot provide Loan Vehicles until Level 1

Visiting our dealership for your Service

• As per Level 3 guidelines, we are unable to invite you inside our building. This means that all customer interactions will be contactless. We will arrange for you to drop your vehicle off and collect later at prearranged times. We will explain the process in more detail when we arrange your booking.
• Payment for your service will also be contactless and again, we can talk you through the options when you make your service booking.
• Our facilities will undergo daily, stringent cleaning of all surfaces and common areas with High Grade Anti-Viral sprays.
• While you won’t see our service team, you’ll be glad to know that they will be wearing gloves at all times and masks where appropriate, as well as observing all social distancing requirements.
• All contact tracing protocols are being strictly adhered to so that we can provide information to the Ministry of Health in the unlikely event that we’re asked to.
• After completing your scheduled service, all vehicle touchpoints will be thoroughly cleaned and disinfected to ensure your safety. You can see a full list of those touchpoints below;

Drivers Seat

• Steering Wheel including horn and infotainment controls
• Control Stalk/Switches
• Ignition and Power Button
• Keys/remote

Dashboard

• Air vents – drivers, passenger and central
• Gear Stick
• Infotainment/radio
• Heating Controls

All Seats

• Seat belts and clips
• Seat adjust controls
• Head rests
• Seat pockets

Roof and Doors

• Door handles and Releases
• Door pockets
• Window Switches
• Interior lights
• Grab handles

Boot

• Parcel shelf
• Boot floor tab

Other

• Glove box and log book
• Central storage areas
• Cup holders
• Bonnet release lever
• Fuel cap release lever

Exterior

• Door handles
• Boot handle
• Door sils
• Filler Cap

If you missed your service during Level 4 lockdown, or it’s due for a service shortly, you don’t need to worry about losing your warranty. Our franchisors have made allowances during these extraordinary circumstances, to allow you time to book in a service date that works for you. Please talk to our service advisors who can guide you through the revised requirements. You can request a service appointment online on our website here

We are more than happy to talk to you through this new way of servicing on the numbers below:

Whangarei - Dale Stephens 021 022 73742
Waipapa - Paul Eyres 021 022 34321

Our commitment to you

Convenience. Reliability. And no nasty surprises. That's what service should be. Feel at ease knowing that your car is being serviced by trained technicians using specialised diagnostic equipment. After all, nobody knows your Ford better than we do.

Book your service in with Pacific Motor Group for a hassle free experience. As an authorised Ford dealer our technicians are trained by Ford and backed by warranty. Using Ford’s latest diagnostic technology our specialist technicians can cut straight to the heart of the problem, saving you time and money. Our parts department carries an extensive range of genuine Ford parts, repairing your Ford with genuine parts at an authorised dealer protects your warranty.  

We are also able to cover a range of other services from WOF’s to vehicle valuations through our technicians in our AA auto centre.

Our Whangarei workshop is fully booked for the next two weeks, please select your preferred booking date two weeks from today. If your enquiry is urgent please call our service team on 09 430 4434

Call to Book Whangarei Service Call to Book Kerikeri Service

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  Loan Car

  We have a range of Ford loan vehicles to keep you on the go. So when you book a scheduled service, book a late model loan car that works for you.¹

  
  

• MapCare*

  When you have a Ford with sat-nav we can help you stay on track with map updates included with every scheduled service.²
  _{*Only available on SYNC2 models when software updates are available.}

  

• Extended Roadside Assistance

  Assistance even after your new car's standard Roadside Assistance ends. Keep servicing with us and receive Extended Roadside Assistance with your scheduled service. No matter how old, or how many kilometers it has done.³

  

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  Vehicle Report Card

  Bring your Ford in for a service and we will complete a vehicle report card with a straight-forward indication of what was looked at, and what might need to be looked at in the future.

  
  

  

Book a service today with us and experience what service should be. 

_{See ford.co.nz for full terms. 1. Loan Car – Vehicle model availability may vary. Available to eligible customers at participating dealers on scheduled logbook service or overnight warranty repairs. Booking required. Participating Dealers may require customers to comply with general usage conditions. 2. MapCare – Available annually at participating dealers with scheduled logbook services for up to 7 years (but no later than 30 September 2024). For eligible customers only. For vehicles fitted with SYNC®2 satellite navigation. 3. Extended Roadside Assistance - Excludes vehicles being used for hire and reward (taxis & rental vehicles, incl. camper vans). For eligible customers only at participating Dealers. Roadside Assistance provided with your scheduled logbook service for 12 months or until your next eligible scheduled service (whichever occurs first). Customers must comply with scheduled servicing intervals to maintain continuity of membership.}